Maya Nutrition Support Bot (@mAiaCoachBot)

Privacy Policy 

Summary We understand how important privacy is to our users.

This privacy policy explains how we collect, use, protect, and process your personal data when using the Maya psychological support Telegram bot (t.me/mAiaCoachBot). 

General Provisions Data Protection: User data is protected and is never shared with third parties. Data Visibility: Information available to the Telegram bot is also accessible only to the bot developer. Notifications and Messages: The bot and the bot developer have the ability to send messages to the user within the Telegram system until the user blocks the bot. 

Technological Infrastructure Security Server Location: Our servers are located in different countries for additional security. For example, the servers running the bot are located in the United States, while the Russian user database is stored in Russia by a well-known provider with a secure data center. Database Contents: The database stores only basic user information and their most recent questions, plus 50 responses from the bot. Question Processing: User questions are processed by the OpenAI neural network, as well as other neural networks, such as those from Google and Anthropic, in an anonymized format via an API, eliminating the possibility of user identification. Important: Never include your passport information, home or work addresses, bank card details, or similar sensitive information in messages. 

Payment Information: Payment processing occurs on the Yoomoney website, which is secure. The bot does not use or request any of your payment information. Global online payment providers are used to top up balances from foreign cards. 

Access to Information Developer Access: The bot developer has access to the same basic information as the bot itself. This information is generally of no interest to potential attackers or advertisers, as it does not provide financial benefit. Unlike apps, the bot cannot collect physical data from your phone. Information Deletion: Upon request to support via the /support command, all your information will be deleted from our database within 48 hours. Conclusion We strive to ensure a high level of privacy and security for our users' data. If you have any questions or concerns about the processing of your data, please contact us via the /support command in the bot.